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Support Options
How can I contact support?
You can reach our support team by filling out the contact form on our website, or by emailing us directly at [email protected]. We aim to respond to all inquiries within 24 hours, ensuring you receive the assistance you need promptly.
What are your support hours?
Our support team is available from Monday to Friday, 9 AM to 5 PM (EST). We strive to provide timely responses during these hours, and any inquiries received outside of these times will be addressed on the next business day.
How do I submit a support ticket?
To submit a support ticket, please visit our support page and fill out the ticket form with your details and issue description. This helps us track and resolve your concerns efficiently, ensuring a smooth support experience.
Can I get support on weekends?
Unfortunately, our support team is not available on weekends. However, you can still submit your inquiries through our contact form, and we will respond as soon as we are back in the office on Monday.
What information should I include in my inquiry?
When submitting an inquiry, please include your name, email address, a detailed description of your issue, and any relevant screenshots or documents. This information helps us assist you more effectively and expedites the resolution process.
Is there a phone number for support?
Currently, we do not offer phone support. However, you can contact us via email or through our website’s contact form for any assistance you may need.